Via Marina, 98050 Stromboli +39 090 986006
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Terms and conditions


GENERAL CONDITIONS

The request for availability isn't binding and doesn't act as a contract neither for the client nor for Hotel Ossidiana.The booking request represents an order form and therefore binding for the client but not binding for Hotel Ossidiana, on whose part remains free not to accept the booking.The booking confirmation of Hotel Ossidiana sent to the client is binding for both parties and establishes the drawing up of the booking contract with options.If a deposit is requested or credit card details, the client must send these within the indicated time period to the direction of Hotel Ossidiana in order that the options are cleared and the booking is definitely confirmed. At which point Hotel Ossidiana promise to send the client a confirmation letter which the client must present at the Check-in. The total booking must be confirmed by e-mail accepting the cancellation conditions of the establishment concerned.

TERMS AND CONDITIONS

The reservation becomes binding for our structure only at the moment of the reception of the deposit payment receipt or the data from the credit card onto effectue the authorized withdrawal or the preauthorization (depending on the type of cancellation policy). As far as your reservation will be confirmed, you will receive a confirmation that you will need to present at the check-in upon your arrival.
Arrival (check-in): rooms are available from 1pm to 9.30pm; in any case, the baggage can be left previously.
Departure (Check-out): bedrooms and apartments must be left by 10am.

PAYMENT

Bank Transfer: Advance payments can be made by credit transfer, in EURO, to the following bank account: Deutsche Bank in Positano, IBAN: IT56B0310476350000000821792 C/C: 821792. Please send payment notification by email to: info@hotelossidiana.it (the reservation is confirmed only when the Hotel Ossidiana receives the first advance payment).
Credit Card: You can complete your reservation sending your credit card data via email to info@hotelossidiana or calling at +39090986006.
Settlement of payment: at your departure as follows:

  • Cash
  • By credit card Visa, Mastercard, American Express.

CANCELLATION POLICY


Sending your credit card details gives your consent to acceptance of our reservation and cancellation policy.

Best Rate:

If cancelled or modified up to 15 days before date of arrival, no fee will be charged. If cancelled or modified up to 6 days before date of arrival, 100 percent of the first night will be charged. If cancelled later or in case of no-show, the total price of the reservation will be charged.
Payment is always made at check in, but the hotel reserves the right to do a preauthorization prior to your arrival.

Prepaid non refundable Rate:

The total amount of the reservation will be charged on the day of booking and it is not refundable.
Please note, if cancelled, modified or in case of no show, the total amount of the reservation will be charged as a full penalty.

Prepaid Rate with deposit of 30% and balance 14 days prior to arrival:

The customer pays 30% of the total cost after booking and the remaining amount 14 days before arrival. In case of cancellation after booking, the customer is not entitled to a refund of the deposit; in case of cancellation within 14 days before arrival, late check in or no-show, the customer pays the full amount.

Prepaid direct Rate with deposit of 30% and balance at the hotel:

The client pays 30% of the total cost after booking via bank transfer or credit card and the balance upon arrival at the hotel. In case of cancellation after booking, the customer is not entitled to a refund of the deposit; in case of cancellation, late check in or no-show, the customer pays the full amount.

LAW COURTS

For whatever controversy which might arise relating to interpretation, execution and/or to the finalisation of the booking contract to which the present conditions are applied, in which a part Hotel Ossidiana, is legally responsible, will be exclusively the competence of the local law courts of Salerno.